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FAQ

FAQ

Thank you for choosing PishPoshBaby.com - At PishPoshBaby, we work hard to provide our customers with the best possible customer service. See the FAQ’s below for answers to commonly asked questions. If you don’t find an answer here, please feel free to call, email, or chat!

Ordering Online

Site Security – Is your web site secure?

Shopping with your credit card with PISHPOSHBABY is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. 

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. 

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. 

We are dedicated to providing you with a secure, worry-free shopping experience. We are proud of our A+ Rating with the BBB. (Better Business Bureau)

Can I place my order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Thursday from 9am to 5pm, and Friday from 9am to 1pm. Our number is: (732) 905-3716 or (877)PISH POSH

What are my payment options?

We accept Visa, Mastercard, American Express, or Discover as forms of payment. We are have added Paypal as a form of payment as well. PayPal offers a unique Bill Me Later option - Enjoy No Payments and No Interest if paid in full in 6 months on Bill Me Later purchases of $99 or more.   It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization 

NOTE: Orders that are drop-shipped directly from the manufacturer, including but not limited to Bumbleride, Keekaroo, and Peg Perego, need to be charged before we place the order from the company.

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

Tracking - can I track my package?

When your order ships you will receive another email with tracking information (if available). 

What is your Pre-Order Policy?

All items that are available for pre-order will be shipped at the earliest possible time. Your credit card will not be charged until the time that the item ships unless you request otherwise*. As we receive more information about the arrival of the product, we will update you. Once your product has shipped, you will receive the tracking number immediately.

*PayPal is an exception. They are an outside party and as such transfer funds on their own terms.

Price Matching

As moms ourselves, we know how much a new parent spends on their new baby, so if you find a lower advertised price we'll do our best to match it, but there is no guarantee. We don’t price match any local boutique or 3rd party marketplaces like Amazon, eBay, Craige’s List, or Deal Sites.

PishPoshBaby reserves the right to deny an order or cancel an order based on an error on our site, whether in price, details, or stock status.

Coupon Codes

PishPoshBaby only allows the usage of 1 coupon or promotional code per order. PishPoshBaby reserves the right to deny the combination of two promotions.

Many manufacturers prohibit us from allowing discounts or coupons to be used on their products, including but not limited to 7am, Austlen, BabyZen, Bob, Boon High chair, Britax, Bugaboo, Clek, Cybex, Doona, Halo, Nuna, Quinny, Silver Cross, Stokke, Tula, Veer, Maxi Cosi, Mima, Nook, Uppababy, Gift Certificates, Gift Cards, e-gift cards, and items that are already on sale.

Many times heavily discounted products are excluded from coupon codes as well. If you are trying to use a coupon on a product you believe should be eligible, give us a call and we can try our best to help you out with getting the best price possible.

Note that there is a $30 order minimum for the SIGNUP10 coupon code.

Gift Certificates

PishPoshBaby Gift Certificates are redeemable online and do not expire. You do not have to use the entire value of the gift certificate at one time; Any unused balance will remain on the card. Please be sure to treat this card as if it were cash, as it is not replaceable if lost or stolen. Gift Certificates are stackable. If you are using more than one Gift Certificate please put a comma in between each Gift Certificate. Example XXX, XXX… Gift Cards may only be used on new purchases.

All gift cards are final sale.

Exclusions for Black Friday/Cyber Monday/Coupon Codes

ome exclusions may apply including 7 AM Enfant, Austlen, Babyzen, Baby Monsters, Bombol, Britax, Bugaboo, Bumbleride, Clek, Cybex, Diono, Dockatot, Doona, GB, Halo, Jacqueline & Jac, Joolz, Maxi Cosi, Mountain Buggy Nano 2019, Micro Kickboard, Nook, Nuna, Owlet, Peg Perego, SIlver Cross, Stokke, Thule, Liny Love, Uppababy, Valco Baby, Wayb, Gift Certificates, Gift Cards, e-gift cards. Discounts vary per product. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. PishPoshBaby reserves the right to discontinue the sale at any given point.

While supplies last. Offers in this advertisement are subject to change. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. PishPoshBaby reserves the right to discontinue the sale at any given time.

Price Adjustments

PishPosh Baby reserves the right to honor a price adjustment to a lower price on our website within 7 days of purchase, or decide not to. Many companies, such as Bugaboo, Uppababy, Baby Jogger, etc, do not allow us to honor price adjustments when they allow their products to go on sale. Price Adjustments will be denied after 7 days of order date. To file a claim for a price adjustment, email priceadjustments@pishposhbaby.com with your order number and a screenshot of the lower price you found on pishposhbaby.com. Please allow 3-5 business days to receive a response as we look into your inquiry.

Furniture FAQS

Quality:

All of our furniture is beautifully made and features incredible craftsman inspired details. Our furniture meets or exceeds all the mandatory safety standards. Each piece of furniture has been hand selected by our Baby Gear Experts for its uniqueness.

Shipping Info:

Furniture can be shipped within the continental US. Items will usually be scheduled for delivery within 1-3 weeks from when you order has been placed. Deliveries will be scheduled by appointment during normal business hours. There must be someone present at time of delivery to accept and inspect your order. All deliveries are handled by a 3rd party delivery service company. We at Pishposhbaby stand behind each order and you can expect efficient scheduling and exceptional service accompanying your delivery.

There are two delivery options available per location. Customers will be charged with the delivery method selected. With curbside delivery packages will be left at the curb. The White Glove delivery service option will include furniture assembly in the room of your choice and thorough cleanup upon completion. Shipping costs will be reflected accordingly at checkout.

Tristate area:
Standard Curbside Delivery: $99
White Glove Delivery: $149
You are located near our flagship boutique!

Eastern/Central US:
Standard Curbside Delivery: $199
White Glove Delivery: $249

Western US:
Standard Curbside Delivery:$249
White Glove Delivery: $299

Returns:

Furniture purchased at reduced/sale price are final sale and not returnable. No additional discounts or coupons can be applied to sale items . Pishposhbaby gift cards may be applied to this order. Please note, orders can still be canceled or revised prior to leaving our warehouse. However, once the item/s leaves our warehouse, we will not be able to process any changes or returns/refunds. We will not be able to accept returns on these items unless item purchased is damaged upon receipt. We carefully inspect your order prior to shipment, upon receipt, please inspect your purchase and notify us of any damage. If the furniture has noticeable damage, please do not accept the delivery. Damaged goods will be refunded. Warranty defers according to manufacturers.

Furniture Finish:

The components and makeup of the furniture which we offer varies. With the 100% solid wood furniture pieces that we offer you can expect to see various nuances such as minor differences in color finishes as well as slight imperfections due to the nature of the wood used to produce these exceptional pieces.

With this understanding, please take care to protect and preserve your furniture according to furniture care tips included in the care and maintenance guide.

Twin Discount

Finding out that you are expecting twins can be really overwhelming. But hang in there - it'll be double the work but double the fun!

Purchasing two of everything and a double stroller can be a strain on your budget as well, but we are here to help you get the very best of baby gear at the best price possible.

Email us at sales@pishposhbaby.com with details on what car seats, strollers, or anything else you are looking to purchase and we'll do our best to get you a great deal on what you need for the little ones! If you have any questions or need assistance on finding the right gear for your family - that's what we are here for! Don't hesitate to give us a call at 877.747.4767.

Shop our full line of car seats and double strollers below!

Double Strollers

Infant Car Seats

Shipping

Shipping Charges

Free shipping on all orders over $75.00*.  All orders under 75.00 will pay a flat $6.95 shipping fee.


We ship to the 48 contiguous states. 

Delivery times

If your order is received, the inventory is in stock, and your credit card information matches the information you supplied with your order, here is what you can expect: See Map here

Fedex Ground: 

- If your order is in stock and is placed Monday-Thursday, before 12:00 P.M. EST, and Friday before 12 P.M. EST, your order will usually leave our facility the same day you order it. Orders placed over the weekend for in stock items will ship out on Monday. To judge how long it will take Fedex to get your package from our facility to your doorstep, you can visit Fedex.com. We ship from zip code: 08701, or see the map below:

<img src="//cdn.shopify.com/s/files/1/0298/8454/7171/files/Fedex.jpg" alt="fedex">


IMPORTANT EXCEPTIONS: At certain times of the year (Black Friday, etc), we experience a high volume of sales and shipping may take longer than expected. If you need an order by a specific date, please inquire as to when you can expect your order.

PishPosh cares about the environment and consolidates your order to fit in one or two packages. This also helps us avoid lost packages and extra fees. If you do wish to have every part of your in its original packaging - be sure to note it when placing your order.

Fedex does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days when Fedex is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We insure all packages that leave our facility. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf with Fedex.

FedEx will make a total of 3 attempts to deliver your package. If a package is undeliverable or refused, there will be a $12.50 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $6.95 charge for orders under $75.

Method of Delivery

The majority of items are shipped via  Fedex, but for larger items we might use specialized freight carriers. 

Where we ship

USA

We ship to the contiguous 48 States. We're sorry, but we do not ship to APO or AFB addresses and PO boxes.

We reserve the right to only ship if billing info is same as the ship to.

International Shipping

Many countries have strict product standards that must be met in order to sell within their country. Many products sold in the United States don't meet requirements in any other country. As a result, we are prohibited from shipping products to countries aside from the US, including the Stokke product line.

If you do wish to arrange shipping to an address in the US, we recommend shipping to a friend, relative, or a forwarding company, such as BongoUS , who will then forward the package to you.

How to Track?

When your order ships you will receive another email with tracking information (if available).

Returns & Exchanges

What is your Return Policy?

We want you to be happy with your order! If you'd like to return your order simply email us or call us within 30 days of your receipt for a full refund. 

There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label 

Exceptions and Clarifications:

1. Products must be returned to us in brand new condition, unused, and in their original packaging. 

2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.

3. Sale, Clearance, open box, and discontinued items are not eligible for returns or exchanges. PishPoshBaby reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.

Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.

All items are under the manufacturer's warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from PishPosh Baby is something you love.

Returns & Exchanges

We want you to be happy with your order! If you'd like to return your order simply email us or call us within 30 days of your receipt for a full refund. 

There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label 

Exceptions and Clarifications:

1. Products must be returned to us in brand new condition, unused, and in their original packaging. 

2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.

3. Sale, Clearance, Open Box and Discontinued items are not eligible for returns or exchanges. PishPoshBaby reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.

Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.

All items are under the manufacturer's warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from PishPosh Baby is something you love.

STILL HAVE QUESTIONS?

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