We got this bouncer when our baby was about 5 weeks old. He seemed comfortable in it right away. I had been nervous that it didn't have a newborn insert and he might not be supported enough in it for the beginning, but he was fine without a newborn insert. The bounce in it is great, and even when it is in the rocking position, it also bounces, which is nice. It is very easy to change from bouncing to rocking and back and easy to change the recline position. Lightweight but still seems sturdy. We are happy with this purchase.
In addition, pishposh was very accommodating and made sure to get our order out quickly as we were in a rush. We were very satisfied with the service.